Shipping policy

SHIPPING POLICY

Last updated: October 4, 2026

This Shipping Policy applies to purchases made through Traystore.

Traystore is operated by TRUNORTH CONSULTING LLC.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times are separate from shipping/transit times.

Estimated Delivery Times

For orders shipped within the United States, estimated transit time after processing is generally:

5–10 business days

Therefore, most orders should arrive approximately 6–13 business days after payment confirmation, taking processing and estimated transit times into account.

Delivery estimates are not guarantees. Delays may occur because of carrier operations, severe weather, holidays, incorrect addresses, high order volumes, or circumstances outside our reasonable control.

If different shipping estimates are displayed during checkout or on a specific product page, the information applicable to that order will be displayed before purchase.

Shipping Costs

Applicable shipping charges, if any, are displayed during checkout before the customer completes the purchase.

Any promotion offering free shipping will be subject to the terms displayed on the store at the time the order is placed.

Order Tracking

When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking information.

Tracking information may take additional time to become active after the carrier receives the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact support@traystore.uk immediately.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

Delivery Delays

Carrier delays can occasionally occur and may be outside our control.

If your order has not arrived within the estimated delivery period, contact us at support@traystore.uk with your order number so that we can investigate.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, contact us at support@traystore.uk.

We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding areas;

  2. Check with household members or neighbors;

  3. Verify the shipping address on your order;

  4. Contact the carrier when appropriate; and

  5. Contact us at support@traystore.uk if you still cannot locate the shipment.

We will assist with reasonable investigation of the delivery.

Damaged Shipments

If your order arrives damaged, contact support@traystore.uk as soon as possible and provide your order number and photographs of the item and packaging where appropriate.

Contact Information

Questions regarding shipping may be sent to:

Traystore
Operated by TRUNORTH CONSULTING LLC
308 5TH ST
Alexandria, NE 68303
United States
Email: support@traystore.uk
Website: traystore.uk