Refund policy

1. REFUND & RETURN POLICY

Last updated: October 4, 2026

At Traystore, operated by TRUNORTH CONSULTING LLC, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions and procedures for returns, refunds, damaged items, and order issues.

30-Day Return Policy

We accept eligible return requests made within 30 days after delivery of your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with tags where applicable, and in its original packaging. You must also provide your receipt or other proof of purchase.

To request a return, contact us at:

Email: support@traystore.uk

Please do not send products back without first contacting us and receiving return instructions.

Return Address

Approved returns will be directed to:

TRUNORTH CONSULTING LLC
308 5TH ST
Alexandria, NE 68303
United States

Customers must contact us before shipping a return so we can confirm the return instructions and eligibility.

Return Shipping Costs

If the return is caused by an error on our part, including receiving an incorrect, damaged, or defective item, we will be responsible for the reasonable return shipping costs or provide appropriate return instructions.

For returns made because of a change of mind, incorrect selection by the customer, or another reason not caused by an error on our part, the customer is responsible for the return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged, or different from what you ordered, contact us as soon as possible at support@traystore.uk.

Please include your order number and, when appropriate, photographs showing the issue. We will evaluate the request and provide an appropriate solution.

Non-Returnable Items

Certain products cannot be returned where applicable, including:

  • Perishable goods;

  • Custom or personalized products;

  • Personal-care goods that cannot be returned for hygiene or health reasons after opening;

  • Hazardous materials, flammable liquids, or gases;

  • Gift cards;

  • Items marked as final sale where permitted by law.

If you are unsure whether your product is eligible for return, contact us before sending it back.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer protection laws.

Exchanges

If you would like a different product, size, or variation, contact us at support@traystore.uk.

Where an exchange cannot be processed directly, the fastest option may be to return the eligible item and place a new order after the return is approved.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process an approved refund. Your bank or card issuer may require additional time to post the refund to your account.

The total time required for a return and refund may vary depending on your location, shipping transit time, and your financial institution.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@traystore.uk.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@traystore.uk.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

If the order has already shipped, the applicable return procedure must be followed after delivery.

Contact

For questions about returns or refunds:

Traystore
Operated by TRUNORTH CONSULTING LLC
308 5TH ST
Alexandria, NE 68303
United States
Email: support@traystore.uk
Website: traystore.uk